SHIPPING & RETURN POLICY

When the customer places an order, we will notify through email the tracking number and whether the product is shipped through the Canada Postal service. Depending on the customer’s location it takes at least 7 to 9 business days for the product to reach the customer. This handling time does not include the transit time for the orders placed. Weather delays include additional delays. Please check with us, before placing the order if you need to process the order sooner.

Any shipping damages the customer should notify us within one week and the replacement part or product will be shipped free of cost to the customer after we receive the damaged product. The customer will not incur any additional shipping charges. If the replacement product or part is out of stock, we will notify the customer when we will receive it. The product or part will be shipped to the customer at the earliest we receive it.

Once the product is shipped, the customer cannot cancel the order and in case of any recall during in-transit, the customer will have to incur the charges of both sides that will also involve 25% restocking fee. 

Within the warranty period, if the product needs to be serviced, the customer will bear the shipping charges to ship the product to the company. The customer needs to pack the product with packaging material like foam, bubble wrap in its original box to the service center. The service center will bear the shipping charges to ship the product back to the customer.

WITHIN CANADA 7-DAY RETURNS, REFUNDS POLICY

Unless otherwise stated, any purchase made directly from Apoorva Appliances Canada, online, may be returned within 7 days of receipt of the product for a full refund of the purchase price (less shipping and handling and restocking fees).

HOW TO RETURN AN ITEM

You must return the item within 7 days of receipt of the product along with the original receipt and a signed letter stating your full name, telephone number, address, and the reason for the return. The purchase invoice and proof of payment should be included with the returned product. The item returned must be in the original box with all the literature and spare parts in to evaluate and process the return. 

RETURN EXCEPTIONS

Merchandise not packed as per the original packing, used, excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.

Unless otherwise stated, shipping and handling charges are not refundable. You shall bear all expenses related to shipping charges on machines and/or parts. Spare parts like blades, couplers, machines without jars, etc are not covered under the return policy.

RESTOCKING FEE

We reserve the right to include a $75: Return Fee, 25% restocking fee & 15% inspection, which would be deducted from the amount paid. If you have any questions about our return policy.

This policy is not to be confused with the manufacturer's warranty.